Contact Us
Got a question about one of our casino reviews, spotted something that needs updating, or just want to flag an issue with a bonus offer? This page explains how to reach the USA Casino team and what we can (and can't) help with.
How to Reach the USA Casino Team
The quickest way to contact us is by email at [email protected]. We read every message that comes in and aim to reply within a couple of business days, though it can take a little longer during busy periods.
When you get in touch, it helps to include:
- The name of the casino or page your message relates to
- A short description of the issue or question
- Screenshots, if you're reporting something that looks wrong or out of date on a review
What We Can Help With
Our team researches and compares licensed online casinos available to US players, focusing on things like welcome bonuses, banking options and site reliability. We're happy to hear from readers on topics such as:
- Corrections to bonus terms, ratings or offer details on a review
- Suggestions for a new online casino sites we should look at
- General feedback on how useful (or not) a page was
- Questions about how we assess and rank casino sites
What We Can't Help With
USA Casino is an independent comparison site — we don't operate any casino, hold player funds, or have access to individual player accounts. That means we're not able to help with:
- Deposits, withdrawals or account balances on a specific casino
- Identity verification (KYC) issues on a casino's site
- Disputes over a bonus, wager or payout at a specific operator
For those, the fastest route is the customer support channel of the casino itself — most licensed sites offer live chat, email or phone support, and their terms and conditions pages usually list expected response times. If a dispute can't be resolved directly with the operator, your state gaming regulator is the appropriate body to escalate to.
If You're Concerned About Your Gambling
If something you've read here, or an experience with an online casino, has raised concerns about your own gambling habits, we'd rather point you toward support than leave you without an answer. Our Responsible Gambling page covers deposit and time limits, self-exclusion programs, and links to national and state-level support services. It's worth a look whether you're an occasional player or a more frequent one.
Reviewing Our Standards and Policies
If your question is about how USA Casino works as a publisher — our editorial approach, disclosure of commercial relationships, or the legal terms of using this site — those are covered in more detail on our About Us and Terms and Conditions pages. Readers outside the US looking for options beyond the local market may also find our page on Non GamStop Casinos useful.
Why Your Feedback Matters
Online casino bonuses, licensing details and payment options change often, and we rely partly on reader feedback to keep our coverage accurate. If you've noticed a bonus offer has expired, a withdrawal time has changed, or a licence detail is out of date on one of our pages, telling us helps keep things useful for the next person reading. We can't guarantee every suggestion leads to a change, but every message is read by a real person on our team.